RETURNING

We really want our customers to be satisfied with their items. If you would like to return the items, this is possible within 30 days after you receive your items.

 

RETURN CONDITIONS

  • Personalized items cannot be returned.
  • Items and packaging are in original state.
  • Items and packaging are undamaged.
  • Items and packaging is not used.

 

HOW TO RETURN?

1. Check if your items meets our return conditions.

2. Send an e-mail to info@ettemadis.com or use our contact form to inform us about what you want to send in return with your order number.

3. After you inform us about the return, you can send the items to:

  • Ettemadis Den Haag
  • Noordeinde 86 – 88
  • 2514 GM Den Haag
  • The Netherlands

4. After we receive the items, we will check if the items meets our return conditions.

5. You will receive the money back within 14 days.

 

TERMS OF RETURNING

When you return all the products, you will receive the money back of all the items which you have returned, exclusive the shipping costs. We return the money to you in the same way as you have paid us. When the items are damaged, or have traces of use, the customer is responsible for the depreciation. Returning goods which do not fall under the return conditions will not be reimburse.